Refunds & after-sales
Log in and choose the matching order. Physical SIM orders that have not entered fulfilment can be submitted online; other states show the correct after-sales route.
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Activation, top-up and number-keeping guide
A complete guide to account setup, ten-step activation, SIM checks, top-up, eSIM, and the 180-day activity rule.
The guide is included; customers complete all account actions themselves.
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