Common giffgaff Tasks: Number, Balance, Voicemail and SIM Swap (2026)

Number, balance and voicemail

Email, password and security settings

• check_circleUse Profile and settings in the website or app.
• check_circleWhen one email is linked to several accounts, sign in with the specific number or membername.
• check_circleConfirm the new email can receive messages immediately after a change.
• check_circleNever share passwords, verification codes or full card details.

Prepare before changing number

You can self-change to a random number twice. The change cannot be reversed and service can be interrupted for up to about four hours. Update every important account that still uses the old number first.

Replacement SIM, SIM swap and eSIM

1. 1

   Sign in to the original account

   Do not create another account if you need to keep the number and balance.
2. 2

   Activate the replacement

   Choose to retain the original number. A SIM swap can take up to 24 hours.
3. 3

   Test and secure

   Test calls, texts and data, and report a lost SIM using the official process.

For a format change, read the giffgaff eSIM guide.

No signal or no mobile data

• check_circleRestart, toggle flight mode, use automatic network selection and test another unlocked phone.
• check_circleWhen only data fails, check the plan or credit, mobile data and roaming before editing APN.
• check_circleOfficial APN: giffgaff.com; username gg; password p; MCC 234; MNC 10; PAP.
• check_circleSave and select the APN on Android. iPhones normally configure it automatically.

Common-task FAQ

官方来源 / Official sources

• Everything you need to know about voicemail · giffgaff Help
• Internet APN settings guide · giffgaff Help
• Changing your giffgaff number · giffgaff Help
• My SIM is broken · giffgaff Help

相关文章 / Related guides